Black Country Peptides LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy & Cookies Policy explains how we collect, use, store and protect your personal information when you visit our website, www.blackcountrypeptides.co.uk.
By using our website, you agree to the practices described in this policy.
1. Who We Are
Black Country Peptides LTD
Website: www.blackcountrypeptides.co.uk
Email: info@blackcountrypeptides.co.uk
For the purposes of UK data protection law, Black Country Peptides LTD is the data controller responsible for your personal information.
2. Information We Collect
We may collect and process the following information:
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Name
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Billing and delivery address
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Email address
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Telephone number
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Payment and transaction information
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Order history
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IP address and device information
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Website usage data collected through cookies and analytics tools
We only collect information that is necessary to provide our products and services.
3. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Deliver products and services
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Manage customer accounts
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Respond to enquiries and support requests
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Prevent fraud and protect our business
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Improve our website and customer experience
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Comply with legal and regulatory obligations
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Send marketing communications where you have consented to receive them
4. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
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Your consent where required
5. Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store or have access to your full payment card details.
6. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information with:
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Payment processors
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Delivery and courier companies
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Website hosting providers
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Professional advisers and service providers
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Law enforcement or regulatory authorities where legally required
All third parties are required to keep your information secure and confidential.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, accounting and regulatory requirements.
8. Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion of your data
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Restrict processing
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Object to processing
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Request data portability
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Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
9. Cookies
Our website uses cookies to improve functionality, enhance user experience and analyse website performance.
Cookies may be used to:
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Remember your preferences
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Enable essential website functions
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Maintain shopping cart functionality
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Analyse website traffic and performance
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Support security and fraud prevention
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
10. Marketing Communications
Where you have opted in, we may send promotional emails regarding products, offers and updates.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
13. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.
14. Contact Us
If you have any questions about this Privacy & Cookies Policy or how we handle your personal data, please contact:
Black Country Peptides LTD
Email: info@blackcountrypeptides.co.uk
Website: www.blackcountrypeptides.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.